Customer Service

We offer the following:

Cushioned vinyl laminate flooring for added comfort while your pet is resting.
Exercise minimum of twice (2X) daily at no additional cost in an off-leash area with an 8’ high fence allowing more interaction such as fetch or tag, with a human handler who also monitors our guest’s bathroom business, for potential problems. We also offer restricted exercise programs for the geriatrics, or those with mobility limitations. Petting time is substituted for cats, unless a walking harness is supplied.
Additional exercise is available for a moderate fee of $10.00 per half hour. GST is extra.
Socializing upon request, at our discretion, provided we have other customers interested in the same service. Socializing is closely monitored for safety.
Disinfect and clean the indoor floors every time your fur buddy goes out to play. Thermostatically controlled heated floors.
Indoor accommodation with access to private outdoor space (4X20 combined area) in addition to the play area.
Substitute walks or petting time for animals who may not, or would not benefit from the off-leash playground.
Privacy panels between guests to prevent fence fighting and reduce cross contamination.
Sneeze guards (see-though) on gates to reduce/cross contamination.
Canopy on outdoor runs for protection from inclement weather.
Tarped outdoor gates buffer the wind during the winter and add shade during the summer.
Fan cooled room for climate comfort, that also provides the air exchange required for improved air quality.
Stainless steel diners (bowls) that are washed and replaced daily.
Water is readily available both day and night and is monitored for appropriate fluid intake volume.
Interchangeable accommodations for cats and/or dogs, or both from the same family.
Loading or unloading deck for your convenience.
Birds, rabbits, ferrets are welcome if the cage and food are provided.
Grooming available for our guests at reasonable rates (nails, baths, brushing, and utility haircuts).